Frequently asked questions

How do I place an order?

You can place an order on the site 24 hours a day, 7 days a week.

You can also write to us at
or call us on 00 33 6 65 85 85 48

What payment methods are accepted?

AFKliving offers you the possibility to pay your order in 3 different ways:

- Payment by cheque
- Payment by bank transfer
- Secure payment by Paypal or credit card (via the STRIPE system)

What is your return policy?

You have a period of fourteen working days from the delivery of the order to exercise your right of withdrawal and thus return the product for exchange or refund.

Is delivery possible outside France?

Yes, we also deliver toEU countries.

How does delivery work?

Deliveries are made by :
- La Poste via COLISSIMO, delivery service with tracking, delivery without signature
- DPD, delivery service with tracking, delivery with signature.

We will send you the tracking number of your package by e-mail.

How long does it take for my order to be delivered?

If the product is in stock, the processing time of the order is generally 48 to 72 hours.

What do I do if I'm not there when the delivery is made?

In case of absence, you will receive a notice of passage from your postman, which will allow you to collect the ordered products at the nearest post office, during a period indicated by the postal services or to reschedule a delivery via the DPD/individual interface.

What should I do if the product has a defect on delivery?

In case of damage during transport, please contact us by e-mail to the customer service department at the following address within three days of delivery with supporting photos.

Can I cancel or change my order?

This is possible if the order has not yet been shipped. Please send an e-mail to the following address:

How do I maintain my rug ?

To preserve the appearance and texture of your rug despite the vagaries of time, it is essential to take care of it daily. To learn more, we invite you to click on this link

Are the images presented true to life?

Yes, we take great care to ensure that the photos are as authentic as possible so that they reflect the real characteristics of the product.

However, depending on the screen resolution of your device, there may be a slight variation in the color of the rug compared to the original.

Why choose a rug from the AFKliving collection?

To make our rug, we have opted for an eco-responsible production by using natural materials among others.

Our rug polypropylene products are Oeko-Tex Standard 100 certified , which is synonymous with responsible textile production.

Our rug are also free of all harmful products and are woven using a non-toxic process.

How to contact us?

If you wish to contact us, you can send a letter to the following address

115, rue de l'Abbé Groult
75015 Paris FRANCE

Or send us an email to the following address